Build the CS Strategy, Systems,and Operating Model Your Org Needs to Scale
Lead as a strategic CS executive. Join the leadership program that helps you design a scalable, revenue-aligned Customer Success function built for your stage of growth.
This 12-week live cohort is for Customer Success leaders who are building, fixing, and scaling at the same time.
During the course of the program, you’ll design your CS strategy, org structure, engagement model, value delivery system, and operating rhythm based on your company’s stage.
You won’t just learn frameworks. You’ll apply them in real time and leave with usable deliverables for your team.
📅 Next cohort starts on September 2026
Join the waitlist to be first notified when enrollment opens and receive exclusive early access pricing.
What’s Included in
LEAD2SCALE
Duration: 12 Weeks
Program Start Date: September 2026
What You Get:
- Weekly live teaching sessions + live Q&A (60 minutes)
- Strategic frameworks to design your CS operating model
- Plug-and-play templates, tools, and CS playbooks
- 1:1 executive strategy session to refine your CS plan and prepare for buy-in.
- Private peer community for support, Q&A & accountability
- CS Architecture Certification
This Isn’t Just Theory.
This Is an Accountability & Implementation Program.
Inside Lead2Scale [L2S]: The CS Architecture Program, we’ll build your CS strategy and operating model piece by piece together.
By the end of 12 weeks, you won’t just understand what needs to be done. You’ll have it built.
Every session is structured to help you move from ideas to execution. You’ll walk away with a full CS operating model designed specifically for your product, your team, and your growth stage.
WHAT YOU'LL ACHIEVE IN L2S
✅ Create a scalable CS strategy aligned with your business goals
✅ Design your CS org structure to fit your team, product, and customer complexity
✅ Learn revenue-driven CS models and implement value realization frameworks
✅ Empower your team with the tools, training, and systems to drive retention and expansion
✅ Confidently lead your CS team with a clear vision, structure, and measurable outcomes
WHO IS L2S FOR
- Founding CSM building the CS motion from the ground up
- Newly promoted CS leader designing org structure and process for the first time
- CS Manager, Head or Director scaling a team past the early scrappy stage
- VP of CS or CCO inheriting a team and rebuilding outdated systems while hitting targets
- CS leader at a startup navigating high-growth complexity without internal enablement
- This is not for you if you're early-career and not operating at a leadership level or you're trying to break into CS with no prior experience
- This is not a passive course. You'll be expected to apply the work directly to your org.
- VIP SPECIAL DISCOUNT
Exclusive VIP Waitlist Pricing
$1,500
$975
The full Lead2Scale program will be priced at $1,500 but as a VIP waitlist member, you’ll get 35% off.
✅ Just $975 for the full 12-week program
Only available to those who join through the VIP waitlist
Quick Note: Joining the waitlist is not a commitment to enroll. It means you want to be first to know when enrollment opens. You’ve got nothing to lose by joining the VIP Waitlist today.
ABOUT YOUR COACH
Angeline Gavino is a seasoned Customer Success leader with over 17 years in B2B SaaS, including 11+ years in leadership roles. She has successfully built and scaled Customer Success organizations across four startups from pre-seed to growth stages.
As the Founder and CEO of CS RevSpeak, she partners with CS leaders to design and operationalize revenue-driving Customer Success models.
She is recognized as one of the Top 100 Customer Success Strategists Globally in 2025 & Top 25 Global CS Thought Leaders in 2024 and is known for her practical frameworks, strategic clarity and unwavering focus on turning Customer Success into a true growth engine.
ANGELINE HAS BEEN FEATURED IN
