The Customer Success Leadership Podcast
Real conversations on leading CS in every direction.
Solo episodes and interviews on the work of leading Customer Success: the strategy, the executive conversations, the cross-functional influence, the team, and the internal work most CS leaders navigate alone.
Hosted by Angeline Gavino, who spent 17 years in the seat and now helps CS leaders lead the function as a business.
The CS RevSpeak philosophy
Great CS leaders lead in every direction.
Every episode tackles one direction of the CS leadership job: strategy work, executive conversations, cross-functional influence, team building, or the internal work of leading through pressure.
Lead the Function
Strategy, operating model and the decisions that keep CS moving.
Lead Up
Executive credibility and the conversations that shape budget and headcount.
Lead Across
Influence Product, Sales, Finance and Marketing without direct authority.
Lead the Team
Structure, capability and accountability that don't run through you.
Lead Yourself
Your career, your decisions and steadiness under pressure.