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Most CSMs are stuck in coordination mode (e.g. running activities, managing tasks, and keeping things organized) when what their customers actually need…
August 3, 2026Compensation plan design is one of the most consequential decisions a CS leader makes, and one of the least discussed. In this…
July 6, 2026This episode is a full coaching breakdown of how to build the ability to say no into your team: the mindset reframe,…
May 25, 2026Most CS leaders know their team isn't managing their book of business as well as they could be. What fewer leaders recognize…
April 27, 2026In this episode, we’re tackling one of the toughest challenges Customer Success leaders face: underperformance . When a team member isn’t meeting…
September 1, 2025In this episode, we’re breaking down how to structure your CSM interview process and find the right fit for your team. You’ll…
August 4, 2025In this episode, we’re getting honest about what really holds CS teams back from leading effective revenue conversations and what you, as…
June 23, 2025In this episode, I break down what being strategic actually means in a Customer Success context. And how you, as a CS…
May 12, 2025This episode is for every CS leader trying to navigate the impossible: higher targets, more responsibilities, tighter budgets and somehow still expected…
April 28, 2025Should CS Own Revenue? Most teams are already doing it. Just not doing it well. In this episode, I dive deep into…
April 14, 2025Angeline Gavino sits down with Telved Devlet , a seasoned Customer Success and revenue leader, to discuss practical strategies for enabling CS…
March 3, 2025Angeline Gavino welcomes Gina Patel , a seasoned Customer Success leader with 15+ years of experience, to discuss her journey of building…
February 3, 2025Angeline sits down with Ejieme Eromosele , a GTM leader at Quik and Founder of Success in Black , to explore the…
December 16, 2024