CS Team Enablement
Your team is capable of more. Let's close the gap.
Investing in your team is one of the highest-leverage decisions you can make as a CS leader. Most do not have a dedicated enablement function and you cannot do it all yourself. That is exactly where I come in.
17+ Years
in SaaS and CS
Startups to Enterprise Experience
CS Leadership Across Every Stage of Growth
CCOs · VPs · Directors · Founding CSMs
Leaders and Orgs Worked With
Industry Thought Leader
Trusted CS Voice and Globally Recognized CS Strategist
Keynote Speaker
Gainsight Pulse · ChurnZero · Global CS Stages
HOW I CAN SUPPORT YOUR TEAM
Two focused programs
Built to tackle the biggest capability gaps senior CS leaders raise: developing strategic thinking or building commercial confidence. Same delivery model, same investment.
The Strategic CSM
Building strategic thinking and business acumen in your CSMs
For CS teams stuck executing tasks instead of driving strategic customer conversations. Your CSMs will learn to think and speak strategically about customer business, run real discovery, and confidently communicate the value they deliver.
SKILLS COVERED
- From Tactical to Strategic Advisor
- Customer Discovery
- Communicating Value and ROI
The Commercial CSM
How to drive renewals and expansion without feeling salesy
For CS teams being asked to own revenue outcomes without the commercial skills to deliver them. Your CSMs will learn to open commercial conversations, handle objections with confidence, and identify expansion opportunities anchored in customer outcomes.
SKILLS COVERED
- Commercial Confidence Without Feeling Salesy
- Handling Commercial Objections
- Identifying and Qualifying Expansion
What every engagement includes
- 3 virtual sessions across 3-4 weeks (or half-day workshop)
- Up to 10 CSMs per engagement
- Real accounts used throughout (no fictional case studies)
- Leader reinforcement toolkit to sustain change after sessions end
- 3 core skills covered in depth (not surface-level coverage)
- $5,500 per program · Virtual delivery (in-person delivery available for an additional fee)
How We Deliver
Designed for behavior change, not knowledge transfer.
Any CSM can watch a training video. Very few actually change how they work as a result. Here’s what makes these programs different.
01
Format built around your team's rhythm
Programs can be delivered as three sessions across 3-4 weeks, a half-day workshop, or a custom cadence that fits your team's calendar. We work with you to figure out what setup works best for how your team learns and operates.
02
A mix of formats to keep learners engaged
Every session mixes teaching, discussion, role-play, exercises, and real-time coaching. No one sits through a 60-minute monologue. Mixing formats keeps energy up and helps retention because different learners absorb differently.
03
Real accounts, not fictional case studies
Every exercise uses your team's actual customers, industry, and challenges. This is what makes the skills stick after the sessions end.
04
Leader reinforcement toolkit for sustained change
The biggest failure of external training is that results fade two weeks after the sessions end. Every program includes a leader reinforcement toolkit: coaching prompts, 1:1 discussion guides, team meeting templates, and a 90-day reinforcement plan. You get the tools to sustain the change after I'm done.
Why Work With Me
I have been in the room.
I know what your team is up against.
I am not a training facilitator who teaches CS theory. I have led CS teams, built CS orgs from scratch, and been the person responsible for whether the team executes or falls short. I know what good execution looks like at every stage and I know exactly what gets in the way.
When I work with your team I am not bringing a slide deck. I am bringing 17 years of practitioner experience, pattern recognition across dozens of CS orgs, and a direct, honest approach to building the skills that actually move the needle.
HOW TO MOVE FORWARD
Clear process.
Defined outcomes. No surprises.
Every engagement starts with a conversation and ends with a team that can execute.
01
Discovery Call
A 30-minute conversation about your team, what you're solving for, and which program fits.
02
Confirm the Details
We agree on delivery format, timing, and any customizations. I send a short proposal and invoice.
03
Delivery
Focused sessions built around your team's real accounts and business context.
Still got questions?
Here is what most CS leaders ask before we start.
How do I know which program is right for my team?
The Strategic CSM is for teams stuck in tactical execution. The Commercial CSM is for teams being asked to own revenue outcomes. On the discovery call we’ll talk through what your team is navigating and figure out which fits, or whether both do.
Can we do both programs?
Yes. Many teams work through both across a year. We can scope both programs together on the discovery call and structure delivery around your team’s timeline.
My team has specific enablement needs beyond these two programs. Can you customize?
Yes. The two programs cover the most common team gaps, but I also design custom engagements for specific needs. We can talk through what your team actually needs on the consult call and figure out whether one of the programs fits, whether we combine elements, or whether we build something custom.
Can this be delivered in person?
Yes. In-person delivery is available for an additional fee to cover travel and delivery logistics. Discussed on the consult call.
Can my company pay for this?
Most companies fund team enablement through their L&D or CS operating budget. I provide a formal proposal and invoice you can submit for approval.