The Newsletter for the Revenue-Driven CS Leader
Strategies, tactics, practical tips and best practices to build a revenue-generating CS team delivered weekly -- straight to your inbox.
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✔ Diagnose strategy vs. execution issues
✔ Uncover broken systems holding your team back
✔ Prioritize the right levers at every growth stage
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Who Should Subscribe
The CS RevSpeak newsletter is designed for:
- Customer Success Leaders: VPs, Directors, and Managers who are responsible for driving revenue and managing customer relationships.
- Revenue-Driven Professionals: Those who are shifting from a non-quota carrying to a quota-carrying CS model
- Aspiring CS Leaders: CSMs aiming to move into leadership roles and want to stay informed on the latest strategies and best practices in Customer Success.
What I Write About
Revenue-Driven CS Strategies
Learn how to integrate sales frameworks into your CS operations to consistently achieve revenue targets.
Leadership and Team Development
Get tips on upskilling your team with the commercial mindset and sales acumen needed for a revenue-focused approach.
Operational Excellence
Discover how to streamline processes and leverage technology to enhance your team’s performance and efficiency.
Real-World Success Stories
Hear about the challenges and successes of other CS leaders who have transformed their teams into powerful revenue engines.
Sign up and get The Guide to Revenue-Generating Customer Success
This exclusive guide is packed with actionable strategies and tips to help you transform your Customer Success team into a revenue-driving powerhouse.
What's Inside?
The Guide: Learn the 7 pillars for building a successful quota-carrying Customer Success team.
The Checklist: A 33-Step evaluation tool to assess and enhance your current Customer Success strategy, providing practical guidelines to implement each step effectively and track your progress.
PREVIOUS ISSUES OF THE CSREVSPEAK NEWSLETTER
About Me
I coach Customer Success Leaders who own a revenue number, empowering them to confidently lead high-performing CS teams, build an effective CS operating model that drives revenue, and communicate the impact of Customer Success.
I started this newsletter to fill a gap for CS leaders driving revenue. Many struggle to find strategies that turn CS teams into true sales engines. My goal is to provide practical insights and proven tactics to help you hit your revenue goals with confidence.
What I Can Bring You
Experience
I bring a total of 17 years of experience in the industry, including 11 years in leadership roles and 8 years building and scaling CS in startups.
Hands-on expertise
I've built and led a quota-carrying CS team, successfully integrating sales frameworks into Customer Success to drive significant revenue growth.
valuable network
I have a network of revenue-driven CS leaders whose insights I want to bring to you, providing access to tried and tested strategies that work.
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